Who this is for
Shops that have proven the model and are adding trucks, techs, and territory — and are starting to feel the operational drag.
- 5–25 technicians, sometimes across multiple crews
- One or two dispatchers who are drowning in the schedule
- Mix of residential, commercial, and maintenance contracts
- Owner is out of the truck and running the business full-time
The scaling wall for HVAC operators
Everything that worked at 5 trucks breaks at 15.
- Dispatchers spend all day rebuilding routes by hand
- Techs zig-zag across town because nobody optimizes drive time
- You can't tell which techs are actually productive vs. just busy
- Emergency calls blow up the day and nobody knows what to reshuffle
- Reporting takes a weekend because it lives in three spreadsheets
Run more work with the same office team.
Ratchly's dispatch board, route optimizer, and performance dashboards give one dispatcher the leverage of three — and give the owner real numbers to manage by.
- 1Jobs come in from calls, forms, and repeat customers
- 2Ratchly suggests the best tech and slot automatically
- 3The optimizer resequences routes as the day changes
- 4Live tracking shows exactly where every tech is
- 5Weekly performance reports land in your inbox automatically
The features that power this solution.
Dispatch automation
Live operations board with skill matching, drive-time smarts, and one-tap reassignment.
Learn moreRoute optimization
Turn a random day of stops into the shortest legal route — automatically, or with one tap.
Learn moreTeam performance
See revenue per tech, jobs per day, close rate, and average ticket — updated in real time.
Learn moreEvery step, from the live app.
These are real screenshots from a Ratchly account — not mockups.
Every call lands on a live board.
New jobs from calls, forms, and repeat customers hit the dispatch board with the right priority and window.
Ratchly picks the tech.
Skill, availability, drive time, and current load — all considered. Dispatcher confirms with one click.
Shortest route, every truck.
The optimizer resequences stops as new calls come in — no zig-zag mornings, no missed windows.
Live locations, live ETAs.
You know where every tech is, when they'll finish, and which windows are at risk — without calling anyone.
Numbers you can manage by.
Weekly reports show revenue per tech, average ticket, close rate, and utilization — no spreadsheets required.
Measurable outcomes for your shop.
- Dispatch 30% more jobs with the same office team
- Cut average drive time per tech by 15–25%
- Stop guessing which techs are actually productive
- Weekly reporting that used to take a weekend, now automatic
“We went from 6 to 14 trucks in a year and didn't add a single dispatcher. Ratchly is the reason.”
Growing Companies — quick answers.
Will Ratchly work with our existing phone system?
Yes. Ratchly captures inbound calls as leads and works alongside every major VoIP provider.
How does the optimizer handle emergency calls?
New emergencies re-run the affected routes in seconds. The dispatcher approves the reshuffle with one click.
Can we run multiple crews or locations?
Yes. Filter the dispatch board by crew, division, or location — and roll everything up in reports.
Explore the features inside this solution
Dispatch Board
Ratchly's live operations map is your dispatcher's command center — real-time locations, one-drag reassignment, and AI suggestions when a job's going sideways.
Learn moreSchedulingRoute Optimization
Ratchly plans each tech's day around live traffic, real drive times, and required arrival windows.
Learn moreSchedulingLive Technician Tracking
Ratchly turns every tech's phone into a live pin on the map. Customers get on-the-way ETAs automatically.
Learn moreBusiness InsightsTechnician Performance
Ratchly tracks jobs completed, revenue produced, average ticket, and utilization per tech — with fair, live numbers.
Learn moreBusiness InsightsRevenue Analytics
Ratchly slices revenue by service line, tech, customer segment, and time period so you can double down on what works.
Learn moreBusiness InsightsReports
Revenue by service line, jobs by tech, AR aging, customer lifetime value — no spreadsheets required.
Learn more