Used by HVAC shop owners across the South & Southwest
Small crews in Texas, Florida, Georgia, Arizona and beyond.
The three things that eat every HVAC owner's week.
Whiteboard chaos every Monday
You're erasing and rewriting the schedule at 6am. One tech missing a callout blows up the whole week.
Drag-and-drop dispatch across every tech, with SMS to the truck the moment you drop a job.
Techs texting status updates
"On my way" · "Just finished" · "Need a part." You're a dispatcher and a message router.
One-tap En Route / On Site / Complete from the truck. Owners see live status without asking.
Chasing invoices on Friday night
23 days to paid. Overdue stack growing. QuickBooks doesn't tell you who to call first.
Stripe pay link in the SMS the moment the job closes. Auto-dunning nudges the rest.
One workflow, four screens.
Live product screens. Click a tab — or let it run.
Drag. Drop. Dispatched.
Move a job across the weekly grid and the tech's phone lights up with the new assignment.
Your whole shop — in your pocket.
Ratchly installs like a native app on any phone. No App Store, no approvals, no updates to push to your techs. Just an icon on the home screen that opens instantly.
Today's jobs
On the job
Job detail
No signal in a crawlspace? Ratchly keeps working and syncs when bars come back.
The next job arrives on the lock screen — no app-switching.
Snap the nameplate, attach to the job, done. No email, no lost photos.
Customer signs on the phone. PDF is stapled to the invoice automatically.
No App Store required.
Ratchly is a Progressive Web App. It installs like a native app on iPhone and Android — same icon, same full-screen feel, zero download friction.
- 1Open ratchly.app
Any phone browser.
- 2Tap Share → Add to Home Screen
iPhone or Android.
- 3Icon appears on your home screen
Ready in 10 seconds.
What happens after you flip the switch.
From signup to a tech in the truck.
Stripe pay-link in the SMS.
Down from 23 with the old shoebox flow.
No training deck required.
Real shops, real numbers.
What happens in the first 90 days after a small HVAC shop switches to Ratchly.
Reynolds Heating & Air
Cut scheduling time by 73%
"Friday afternoons used to be spent on the whiteboard. Now I drag and drop and go home."
Sunbelt Climate Co.
Jobs completed per week up 31%
"Techs aren't waiting on dispatch anymore — the next job is already on their phone."
Coastal Air Services
Days-to-paid down from 23 → 6
"Stripe link in the SMS. Most customers pay before the truck leaves the driveway."
The heavyweight features, without the bloat.
ServiceTitan is built for 50-truck enterprises. Housecall Pro tries to be everything to everyone. Ratchly is built for the shop that needs speed, mobile reliability, and pricing that doesn't sting.
- No implementation fees — save $1,500+ on day one
- Be live with your first dispatched job in under an hour
- Techs actually use it because it works in the truck
- Cancel any month. No yearly contracts, ever.
| Feature | Ratchly | The big guys |
|---|---|---|
| Setup time | 10 minutes | 4–8 weeks |
| Mobile experience | Built for the truck | Clunky tablet UI |
| Pricing | Flat $79–$229/mo | $250–$400+ / quote |
| Implementation fees | None | $1,500+ |
| Contracts | Month-to-month | Annual lock-in |
| Payment markups | Stripe pass-through | Hidden fees |
Built for the way HVAC shops actually work.
Every feature earns its place. No CRM bloat, no marketing automation you'll never touch — just the tools that move jobs from booked to paid.
Drag-and-drop dispatch
Weekly grid view across every tech. Drop a job on a slot and the tech gets an SMS. No training, no manuals.
Mobile-first tech app
Big buttons for gloved hands. Photos, notes, parts, and status updates from the truck — works on any phone.
Invoices & Stripe payments
One tap from completed job to invoice sent. Customers pay by card or ACH. Funds land in your bank, not ours.
Equipment history that sticks
Refrigerant types, filter sizes, model & serial — synced to every address so techs know the unit before they arrive.
Automatic SMS & reviews
Appointment reminders, on-the-way texts, and Google review requests after every job. Twilio under the hood.
Inventory with low-stock alerts
Track capacitors, contactors, and consumables across trucks. Get alerted before a tech shows up empty-handed.
Professional estimates
Multi-tier estimates with customer and job context embedded. Email straight to customers and convert to invoices in one tap.
Recurring memberships
Sell service plans with automatic Stripe billing. Visit reminders fire before each target window so members stay on schedule.
"We tried ServiceTitan and spent three months just trying to set it up. We switched to Ratchly on a Sunday and were invoicing customers by Tuesday. My techs actually use it."