Simple pricing for HVAC shops that just want to get jobs done
No per-user fees. No setup costs. No 12-month contracts. Just one flat price — and everything your shop actually needs.
Starter
1–3 tech operations
or $659/year
- Scheduling & dispatching
- Full job lifecycle — scheduled, en-route, on-site, completed, on-hold (with reason + auto activity log)
- Customer profiles, contacts & full job history
- Per-customer equipment records — model, serial, install date, warranty, filter intervals
- Job photos with required-count and caption rules
- Invoicing with Stripe pay link — customers pay from their phone
- Full SMS automation — all 10 auto-triggers (confirmation, 24hr reminder, tech on the way, job complete, invoice sent, payment received, reschedule, cancel, review request, overdue invoice reminder)
- Two-way SMS inbox — reply from your dashboard
- Tech name sent automatically on dispatch
- Google review request automation with opt-out handling
- Mobile-optimised technician view for the field
- Owner dashboard with today's jobs, revenue & alerts
- Quiet hours + STOP opt-out handling
Growth
4–7 tech operations
or $1,242/year
- Everything in Starter, plus:
- Automated invoice follow-ups — auto-sends at +3, +7, and +14 days unpaid (configurable)
- Inventory & parts catalog with low-stock alerts and reorder points
- Job parts tracking — log parts used on any job and auto-deduct from truck stock
- Tech availability & time-off scheduling
- Per-job activity timeline (status changes, assignments, holds — fully audited)
- Job invoice signature capture (e-signature on completion)
- Customer SMS opt-in/opt-out management
- Priority email support
Pro
8–10 tech operations
or $1,909/year
- Everything in Growth, plus:
- Professional estimates — multi-tier line items, customer & job embeds, email to customer, and one-tap convert to invoice
- Recurring service memberships with Stripe subscription sync, automatic billing, and visit reminders
- Multi-location inventory with stock transfers between warehouses & trucks
- Per-truck stock automatically provisioned for each technician
- Purchase orders & vendor management with auto-numbered POs
- Refrigerant compliance log + cylinder tracking with leak-rate reporting (EPA Section 608)
- Stripe Connect payouts — invoices settle directly to your bank account
- CSV exports for invoices, jobs and payments
- Custom invoice terms, footer, license # and EPA cert # printed on every invoice
- Dedicated onboarding specialist
- Quarterly business review call
No setup fee. No per-user charges. No annual contract required. Cancel anytime.
See how Ratchly stacks up
Side-by-side with the two biggest names in the space.
| Feature | Starter | Growth | Pro | HCP MAX | ServiceTitan |
|---|---|---|---|---|---|
| Price | $79/mo | $149/mo | $229/mo | $299 + $35/user | $398/tech/mo |
| Per-user fees | $35/user | per tech | |||
| Setup fee | up to $50K | ||||
| Annual contract | required | ||||
| Full SMS automation | limited | ||||
| Invoice auto follow-up | enterprise | ||||
| Google review automation | basic | ||||
| Multi-location inventory | basic | ||||
| Refrigerant compliance (EPA 608) | add-on | ||||
| Stripe Connect payouts | |||||
| CSV exports | limited | ||||
| Built for HVAC <10 techs | |||||
| Professional estimates (multi-tier) | basic | ||||
| Service memberships & recurring billing |
“I spend every Friday chasing unpaid invoices.”
You shouldn't have to. Ratchly automatically follows up on every unpaid invoice at 3 days, 7 days, and 14 days — by text, with a pay link. Your customers pay. You stop chasing.
Available on Growth and Pro.
“Each truck has its own stock and nobody knows what's where.”
Ratchly gives every technician their own truck-level inventory automatically. Transfer parts between the shop and any truck, see live stock by location, and get low-stock alerts before a tech runs out on a job site.
Available on Pro.
“Tracking refrigerant for the EPA is a nightmare in a spreadsheet.”
With Ratchly Pro, every pound added or recovered is logged to a job, a cylinder, and a technician. Cylinder weights auto-update. Leak-rate reports are one click. Section 608 compliance done.
Available on Pro.
Frequently asked questions
Still have questions? Talk to a human →