Built for the shops the big platforms forgot.
Ratchly is the job management platform for 1–5 person residential HVAC crews who want enterprise capability without the enterprise tax.
The shop with one truck or five.
You're the owner, the dispatcher, and sometimes the tech. You don't have a back office. You don't have an IT department. You don't have $1,500 for an "implementation specialist" — and you definitely don't have eight weeks to wait before your software starts working.
Ratchly was built specifically for you. Not for the 50-truck regional player. Not for the plumbing-and-electrical-and-HVAC conglomerate. For the small residential HVAC shop that wants to run a tighter operation without changing how it works.
The middle was missing.
ServiceTitan is built for enterprises — incredible capability, priced for boardrooms, and impossible to set up without a consulting engagement. Housecall Pro tries to serve every trade and ends up generic for none of them. Spreadsheets and shared calendars hit a wall the second you hire your third tech.
Ratchly is the middle: deep, HVAC-specific features at flat pricing, with a setup that takes minutes instead of months.
The four rules we won't break.
If a tech can't use it on a phone with greasy fingers in the cab of a service van, we ship a fix. The mobile experience is the product.
No per-user fees. No setup costs. No payment markups. The price you see on the pricing page is the price you pay.
Month-to-month billing, one-click data export, and your customer records stay yours. Leave any time — we'd rather earn the next month.
When you email support, you get a real human who knows the product. No tiers, no scripts, no ticket queue purgatory.
Questions? Talk to us.
Email support@ratchly.com and you'll hear back — usually within a few hours, always from someone who actually knows the product.