Random order = wasted fuel + missed windows.
Scheduling by call-in order looks fine on paper and destroys your day in traffic. The tech ends up crossing the metro twice for two jobs that could have been in the same loop.
- Techs cross town needlessly because the order wasn't optimized
- Fuel and windshield time eat 15 – 20% of paid hours
- Late arrivals cascade into missed windows and refunds
One tap: 'Optimize my day.'
Ratchly re-orders a tech's stops around live Google traffic, then locks them in. Techs see the new order in My Day — customers get an updated ETA SMS automatically.
Google Routes v2 backbone
The same routing engine that powers Google Maps for Business.
Traffic-aware ETAs
The customer's on-the-way text uses live traffic, not the guess from the crow-flies distance.
Respect required windows
Optimization keeps time-window jobs locked into the customer's promised window.
One-per-tech optimization
Owners can optimize a single tech's day without touching anyone else's board.
See it in the real product.
Every screenshot below is a live capture from a Ratchly account — not a mockup.
See the optimized order on the live ops map
The dashboard map re-flows jobs into the fastest route in place.
Techs see the new order on their phone
My Day shows the optimized sequence with drive-time estimates.
What it means for your shop.
- Cut drive time by 15 – 25% on average
- Add a paid job per truck per week
- Fewer late arrivals mean fewer refunds and better reviews
Route Optimization — quick answers.
Do I need a Google Maps account?
No. Ratchly includes routing under the flat monthly price — no separate API bill.
Can I lock a specific stop in place?
Yes. Pin the first-morning install and let Ratchly optimize the rest of the day around it.
Related features
Smart Scheduling
Ratchly groups jobs by neighborhood, skill, and drive time so your board fills itself instead of eating your morning.
Learn about Smart SchedulingSchedulingDispatch Board
Ratchly's live operations map is your dispatcher's command center — real-time locations, one-drag reassignment, and AI suggestions when a job's going sideways.
Learn about Dispatch BoardSchedulingLive Technician Tracking
Ratchly turns every tech's phone into a live pin on the map. Customers get on-the-way ETAs automatically.
Learn about Live Technician Tracking