Scheduling

Every tech, every job, one glance.

Ratchly's live operations map is your dispatcher's command center — real-time locations, one-drag reassignment, and AI suggestions when a job's going sideways.

Ratchly live operations map with technicians and jobs pinned.

The problem

Dispatch by text message doesn't scale.

Once you're past two techs, group texts and whiteboard photos stop working. Nobody knows who's closest to the emergency, and 'on the way' is a guess.

Dispatcher doesn't know which tech is closest to an urgent call
Techs mark themselves 'en route' 20 minutes after they leave
Reassigning means texting two people and hoping one confirms

How Ratchly solves it

A map that tells you what to do next.

Ratchly overlays your techs' real-time positions on top of every scheduled job. Drag a pin to reassign. Ratchly checks distance, current load, and skill before it accepts the drop.

Real-time tech pins

Refreshes every 10 seconds while a tech is on the clock.

AI dispatch suggestions

Late jobs, idle techs, and ETA slippage bubble up as one-tap actions.

Drag-to-reassign guardrails

Ratchly warns you before assigning a refrigerant job to a non-certified tech.

Announcement live region

Screen-reader users hear every reassignment, status change, and applied suggestion.

Walkthrough

See it in the real product.

Every screenshot below is a live capture from a Ratchly account — not a mockup.

The live ops map on the dashboard

Owner login opens straight to the map with today's crew, today's jobs, and today's suggestions.

Ratchly dashboard with dispatch map and suggestions

The tech's live location on the phone

Techs share location while a job is in progress. Turns off automatically at end of day.

Benefits

What it means for your shop.

Cut response time on emergencies by 30 – 50%
Full accessibility with live keyboard + screen-reader support
No separate dispatch dashboard to buy — it's the dashboard

FAQ

Dispatch Board — quick answers.

Do techs have to install anything to share location?

No. Ratchly is a PWA — techs get a browser prompt to enable location sharing the first time they start a job.

Is location tracked off the clock?

No. Sharing turns on when a job status is 'en route' or 'on site' and turns off the moment they finish for the day.

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