"Where's my tech?" shouldn't require a phone call.
Customers want the same tracking experience they get from Uber Eats. Owners want to know a tech actually arrived. Neither needs a $2,000 fleet-tracking install.
- Customers call the office because they can't see an ETA
- Owners can't verify a tech was actually on site
- Traditional GPS units cost $300 to install and $30/month per truck
Every tech's phone becomes the tracker.
When a tech marks 'en route,' Ratchly shares a public tracking link with the customer — no login required. The office sees every pin in real time, and location sharing stops the second the job wraps.
Public customer ETA link
Sent via SMS. Works on any phone. No app install required.
Auto on-and-off
Location on when a job's active, off when it's done. Never off the clock.
10-second refresh
Fast enough to feel live, slow enough to save the tech's battery.
Route history for jobs
See the actual path a tech took for a completed job — great for disputes.
See it in the real product.
Every screenshot below is a live capture from a Ratchly account — not a mockup.
The tech's My Day view
Today's stops, current status, and a share-location toggle right in the header.
The dispatcher sees everyone
Every active tech pin on the live ops map, updated in real time.
What it means for your shop.
- Cut inbound 'where's my tech' calls by 60 – 80%
- Replace a $30/mo/truck GPS unit with the phone tech already carries
- 5-star reviews rise when customers can see the truck coming
Live Technician Tracking — quick answers.
Does it drain the tech's battery?
No. Ratchly uses low-power geolocation and only refreshes every 10 seconds while a job is active.
Can I turn off location sharing for a specific tech?
Yes. Sharing is per-role and per-user. Owners control it from Settings > Permissions.
Related features
Dispatch Board
Ratchly's live operations map is your dispatcher's command center — real-time locations, one-drag reassignment, and AI suggestions when a job's going sideways.
Learn moreSchedulingRoute Optimization
Ratchly plans each tech's day around live traffic, real drive times, and required arrival windows.
Learn moreSchedulingSmart Scheduling
Ratchly groups jobs by neighborhood, skill, and drive time so your board fills itself instead of eating your morning.
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