Scheduling

Book the right tech to the right job — automatically.

Ratchly groups jobs by neighborhood, skill, and drive time so your board fills itself instead of eating your morning.

Ratchly weekly schedule with jobs assigned to multiple techs.

The problem

The morning shuffle is killing your day.

Every whiteboard shop knows the pattern: capacitor calls stack up, one tech is 40 minutes from the next stop, and someone forgets a maintenance visit until the customer calls.

Techs zig-zag across town because the board wasn't grouped
Emergency calls bump the wrong tech and break two other appointments
Recurring maintenance falls off the calendar until the customer calls
Dispatchers spend 90 minutes a day rebuilding the schedule by hand

How Ratchly solves it

A schedule that respects drive time, skill, and priority.

Drop a new job on the board and Ratchly suggests the best slot based on the tech's current route, tomorrow's load, and the customer's window. Accept it or override — you're always in control.

Zip-code clustering

Neighboring jobs group automatically so you're never sending two trucks past each other.

Skill routing

Only refrigerant-certified techs see refrigerant work. Only installers see installs.

Time windows customers actually get

The customer sees a 2-hour window; the tech sees the exact 8:30 slot.

Overflow protection

Ratchly warns you before you double-book and offers the next open slot on another tech.

Walkthrough

See it in the real product.

Every screenshot below is a live capture from a Ratchly account — not a mockup.

Weekly grid across every tech

See the full crew for the week. Filter by tech, service line, or status.

Weekly schedule grid with jobs across multiple techs

Book from a customer profile

Every customer keeps their service address, unit history, and time window — one click to schedule.

One tap on mobile for the tech

Techs see today, tomorrow, and the week — no separate login, no separate app.

Ratchly on a phone showing a technician's weekly schedule

Benefits

What it means for your shop.

Fit 1 – 2 more paid jobs per tech per day
Cut drive time between stops by 15 – 25%
Never lose a maintenance visit to a missed date
New dispatchers ramp in a single afternoon

FAQ

Smart Scheduling — quick answers.

Can I still hand-schedule everything?

Yes. Ratchly suggests; you approve. Drag any job to any tech, any time — the calendar respects your override.

Does it handle recurring maintenance?

Yes. Set the cadence once (quarterly, semi-annual, annual) and Ratchly puts the next visit on the board on the right day, every time.

What about emergency calls?

Mark the job as urgent and Ratchly shows every tech within reach, sorted by ETA, so you can text or dispatch in one tap.

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