Scheduling

Reschedule a whole crew without touching your keyboard.

A live weekly grid your dispatcher can operate one-handed while on the phone with a customer.

Ratchly drag-and-drop weekly calendar with color-coded jobs.

The problem

Every reschedule shouldn't be a 10-tap ordeal.

Legacy field service software makes you open the job, click Edit, pick a new tech from a dropdown, save, close, and repeat. Meanwhile the customer's still on the phone.

Rescheduling a single job takes half a minute in most apps
The board doesn't update live when a tech marks 'on the way'
You can't tell at a glance who's overbooked and who's idle

How Ratchly solves it

One motion. Job moved. Tech notified.

Grab a job card. Drop it on a different tech or time slot. That's it. Ratchly re-fires the customer SMS and pings the tech's phone in the same second.

Live status colors

Scheduled, en route, on site, complete — the card color changes the instant the tech taps.

Optimistic drag

Nothing waits on the server. The card lands where you drop it and the reassignment reconciles in the background.

Undo any move

Dropped in the wrong slot? Ctrl-Z. Everyone gets the corrected SMS automatically.

Traffic-aware windows

Google traffic overlays highlight when a slot won't actually work.

Walkthrough

See it in the real product.

Every screenshot below is a live capture from a Ratchly account — not a mockup.

The full week at a glance

One row per tech. One column per day. Color-coded by status so you can see the crew in a single scan.

Ratchly weekly schedule with drag-and-drop cards

Live ops from the dashboard

The same schedule powers the live operations map on the owner dashboard.

Ratchly owner dashboard with live ops map

Benefits

What it means for your shop.

Reschedule 3× faster than legacy field service apps
Every drag notifies the tech and the customer
No page reloads — the board is truly real-time

FAQ

Drag & Drop Calendar — quick answers.

Does it work on a tablet?

Yes. Drag with your finger. Everything you can do with a mouse works with touch.

Can I lock a tech's schedule so nothing gets moved?

Yes. Roles control who can drag. Techs see their own day but can't move other techs' jobs.

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