Customer Experience

The reminders you keep forgetting to send.

Ratchly fires the right message at the right moment — appointments, arrivals, memberships, invoices, and review requests.

Automated notifications configuration in Ratchly.

The problem

No-shows and unpaid invoices come from one place: forgetting.

Customers forget the appointment. You forget to send the reminder. The invoice sits because nobody remembers to nudge. Every gap is money on the floor.

No-show rate creeps to 8 – 15% without confirmations
Overdue invoices need manual chasing every week
Membership visits fall off the calendar without proactive reminders

How Ratchly solves it

Automations you configure once and forget.

Ratchly ships with sensible defaults for reminders, arrivals, dunning, and review requests. Tweak timing per tenant; the automations run forever without human effort.

24-hour + morning-of confirmations

Cut no-shows to under 2%.

On-the-way alerts

SMS the moment the tech marks 'en route,' with a live ETA link.

Invoice dunning ladder

Automatic polite reminders at day 7, 14, and 30.

Membership visit windows

Members get proactive reminders before each target window opens.

Walkthrough

See it in the real product.

Every screenshot below is a live capture from a Ratchly account — not a mockup.

Notification preferences

Toggle each automation per tenant. Preview the exact text customers receive.

See responses in the inbox

Every reply threads to the customer profile — pick up the conversation from where the automation left off.

Benefits

What it means for your shop.

No-shows drop to under 2%
Days-to-payment drops without any human chasing
Membership retention rises 10 – 20% with proactive visit reminders

FAQ

Automated Reminders — quick answers.

Can I customize the message text?

Yes. Every template is editable, with merge fields for customer name, appointment time, and tech name.

What if a customer replies?

The reply threads to their profile in the shared inbox — any office user can pick it up.

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