Customer Experience

Turn one-off calls into predictable monthly revenue.

Sell maintenance plans, bill them automatically through Stripe, and let Ratchly schedule every visit window.

Ratchly memberships dashboard with active plans and renewal dates.
The problem

Membership plans die without ops behind them.

You sell 40 plans. Six months later half the members haven't gotten their spring tune-up because nobody's tracking the schedule.

  • Members drop off because visits fall through the cracks
  • Manual renewal invoicing eats admin hours
  • No visibility into member LTV or churn
How Ratchly solves it

The membership program that runs itself.

Define plans (quarterly, semi-annual, annual). Sell them from the estimate flow. Stripe handles renewals. Ratchly schedules each visit window and reminds the customer automatically.

Custom visit cadences

Quarterly, semi-annual, annual — any pattern you want to sell.

Stripe subscription billing

Monthly or annual. Auto-renewal, dunning, and cancellation flow built in.

Automatic visit reminders

Members get a heads-up before each target window opens.

Member-only pricing

Ratchly applies member discounts automatically on invoices.

Walkthrough

See it in the real product.

Every screenshot below is a live capture from a Ratchly account — not a mockup.

The memberships dashboard

Active plans, MRR, churn, and upcoming visit windows in one view.

Memberships dashboard

Recurring revenue on the owner dashboard

Track MRR alongside overdue and month revenue.

Owner dashboard with revenue KPIs
Benefits

What it means for your shop.

  • Turn 20 – 40% of one-off customers into recurring revenue
  • Reduce churn with proactive visit reminders
  • Predictable monthly cash flow that survives slow seasons
FAQ

Memberships — quick answers.

Do I need a Stripe account?

Yes — Stripe is required for subscription billing. Ratchly walks you through setup.

Can I pause a member's plan?

Yes. Pause, resume, and cancel — Ratchly and Stripe stay in sync.

Related features

Operations

Payments

Powered by Stripe at pass-through pricing. No lock-in, no per-transaction markup from Ratchly.

Learn moreCustomer Experience

Customer Portal

Ratchly's public portal lets homeowners see estimates, track their tech, pay invoices, and book more work — no login, no app.

Learn moreCustomer Experience

SMS Notifications

Ratchly provisions a business SMS number and threads every message onto the customer profile — nothing lives in your personal texts.

Learn more

Try Memberships in your shop this week.

14-day free trial. No credit card. No sales call. Cancel any month.