SMS from a personal phone doesn't scale.
You leave the shop. The tech leaves the shop. The threads scatter across three phones, and no one can prove what was said to whom.
- Customer conversations trapped on personal phones
- No shared history when a tech leaves the company
- Missed messages because SMS lands with only one person
A business SMS inbox everyone in the office can see.
Ratchly provisions a real 10-digit number (or ports yours). Every message threads to the customer profile. Any office user can jump in, and full history stays with the business.
Business number included
10DLC-registered SMS number provisioned during setup.
Auto-triggered messages
Booked, confirmed, on the way, complete — customers get the right SMS at the right time.
Delivery + read receipts
See what landed and what bounced right on the thread.
Compliance built in
STOP handling, opt-in tracking, and 10DLC campaign registration handled for you.
See it in the real product.
Every screenshot below is a live capture from a Ratchly account — not a mockup.
The unified inbox
All customer threads in one place, one click to jump to the customer profile.
Notification preferences
Turn on/off appointment confirmations, reminders, and completion messages per tenant.
What it means for your shop.
- Reply times drop from hours to minutes
- Full auditable history for every customer
- No more 'which tech did she text on Tuesday?'
SMS Notifications — quick answers.
Can I port my existing business number?
Yes. Number porting takes 2 – 4 weeks; Ratchly handles the paperwork.
Is SMS included or extra?
A generous allowance is included; heavy senders can add SMS credits at pass-through cost.
Related features
Automated Reminders
Ratchly fires the right message at the right moment — appointments, arrivals, memberships, invoices, and review requests.
Learn about Automated RemindersCustomer ExperienceGoogle Review Requests
Ratchly texts the review link the moment a job wraps — when the customer is happiest and most likely to click.
Learn about Google Review RequestsCustomer ExperienceCustomer Portal
Ratchly's public portal lets homeowners see estimates, track their tech, pay invoices, and book more work — no login, no app.
Learn about Customer Portal