Customer Experience

Text your customers without giving out your cell.

Ratchly provisions a business SMS number and threads every message onto the customer profile — nothing lives in your personal texts.

Ratchly two-way messaging inbox with customer threads.
The problem

SMS from a personal phone doesn't scale.

You leave the shop. The tech leaves the shop. The threads scatter across three phones, and no one can prove what was said to whom.

  • Customer conversations trapped on personal phones
  • No shared history when a tech leaves the company
  • Missed messages because SMS lands with only one person
How Ratchly solves it

A business SMS inbox everyone in the office can see.

Ratchly provisions a real 10-digit number (or ports yours). Every message threads to the customer profile. Any office user can jump in, and full history stays with the business.

Business number included

10DLC-registered SMS number provisioned during setup.

Auto-triggered messages

Booked, confirmed, on the way, complete — customers get the right SMS at the right time.

Delivery + read receipts

See what landed and what bounced right on the thread.

Compliance built in

STOP handling, opt-in tracking, and 10DLC campaign registration handled for you.

Walkthrough

See it in the real product.

Every screenshot below is a live capture from a Ratchly account — not a mockup.

The unified inbox

All customer threads in one place, one click to jump to the customer profile.

Ratchly messaging inbox

Notification preferences

Turn on/off appointment confirmations, reminders, and completion messages per tenant.

Notification settings for automated SMS
Benefits

What it means for your shop.

  • Reply times drop from hours to minutes
  • Full auditable history for every customer
  • No more 'which tech did she text on Tuesday?'
FAQ

SMS Notifications — quick answers.

Can I port my existing business number?

Yes. Number porting takes 2 – 4 weeks; Ratchly handles the paperwork.

Is SMS included or extra?

A generous allowance is included; heavy senders can add SMS credits at pass-through cost.

Related features

Customer Experience

Automated Reminders

Ratchly fires the right message at the right moment — appointments, arrivals, memberships, invoices, and review requests.

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Google Review Requests

Ratchly texts the review link the moment a job wraps — when the customer is happiest and most likely to click.

Learn moreCustomer Experience

Customer Portal

Ratchly's public portal lets homeowners see estimates, track their tech, pay invoices, and book more work — no login, no app.

Learn more

Try SMS Notifications in your shop this week.

14-day free trial. No credit card. No sales call. Cancel any month.