The reviews you never ask for never happen.
Owners promise themselves they'll email a review link 'later this week.' Later never comes, and 5-star customers stay silent while unhappy ones dominate the page.
- You forget to ask for reviews after successful jobs
- Email review requests hit 3% response rates
- Angry customers write reviews; happy ones don't
Ask via SMS the moment the tech marks complete.
Ratchly fires a two-line SMS with a direct link to your Google Business Profile the second the job status flips to 'complete.' The customer is still in the moment; response rates are 4 – 6× email.
Fires on job completion
No cron, no scheduling — the moment the tech taps complete.
Google Business direct link
Skip the search — customer lands on your review form in one tap.
Rate-limited per customer
One request per completed job, no spam.
Response analytics
See open rate, click rate, and how it moves your rating month over month.
See it in the real product.
Every screenshot below is a live capture from a Ratchly account — not a mockup.
Turn it on once
One toggle in notification settings. Set-and-forget for the life of the shop.
Track responses in messages
Customer replies come back to the shared inbox tied to the profile.
What it means for your shop.
- Review volume rises 3 – 5× within the first quarter
- Star rating climbs as happy customers finally leave feedback
- SEO gets a lift from fresh, high-star Google reviews
Google Review Requests — quick answers.
Do I need a Google Business Profile?
Yes — free to set up at google.com/business. Ratchly points customers to your listing.
Can I exclude specific customers?
Yes. Mark a customer 'do not ask' on their profile and Ratchly skips them.
Related features
SMS Notifications
Ratchly provisions a business SMS number and threads every message onto the customer profile — nothing lives in your personal texts.
Learn moreCustomer ExperienceAutomated Reminders
Ratchly fires the right message at the right moment — appointments, arrivals, memberships, invoices, and review requests.
Learn moreCustomer ExperienceCustomer Portal
Ratchly's public portal lets homeowners see estimates, track their tech, pay invoices, and book more work — no login, no app.
Learn more